About FHI 360
FHI 360 is a nonprofit organization headquartered in North Carolina that mobilizes research, resources and relationships so that people everywhere can access the opportunities they need to lead full, healthy lives. FHI 360 serves more than 50 countries and all U.S. states and territories. To learn more about FHI 360, please review our website at www.fhi360.org.
Background
The Birthing Experience Monitoring Tool collects mothers’ feedback on the quality of care they received at the hospital where they gave birth, serving as an essential component for designation as a Center of Excellence for Breastfeeding (CoE). Alive & Thrive has worked with country-specific government partners to develop an online monitoring tool to support data collection and provide health facility leaders with survey results in a timely manner. This tool encourages strategic use of data to routinely assess implementation of the CoE initiative and facilitate timely intervention to address challenges and promote best practices in breastfeeding, maternal, and newborn care.
The tool summarizes and uploads the survey results collected nationwide to its online platform, which also allows users to disaggregate data by obstetrics and/or pediatrics indicators, vaginal or cesarean births, and pre-term or full-term births. Users can view real-time statistics about whether a health facility has provided interviewed mothers with consistent breastfeeding counseling, enabled skin-to-skin contact for at least 90 minutes, ensured early initiation of breastfeeding and exclusive breastfeeding, and adhered to the International Code of Marketing of Breast-milk Substitutes.
With the auto-calculation function, users can quickly review the implementation progress not only at the hospital but also at the provincial and national level. The data is updated regularly, corresponding to the survey frequency – either quarterly or biannually depending on context. This allows managers to routinely and continuously monitor the program at a large scale and quickly take action when necessary to ensure compliance with the CoE criteria. The tool also allows users to export real-time data after the completion of the survey, increasing accuracy by minimizing manual errors and reducing overhead costs. This is especially important as demand for the CoE initiative grows.
In Vietnam, the tool continued providing effective support to hospitals, Provincial Centers for Disease Control (CDCs), Departments of Health (DOHs), and the Ministry of Health (MOH) in monitoring the implementation, sustainability, and performance of the CoE initiative.
In June 2026, Viet Nam completed a major administrative restructuring, reducing the number of provincial-level administrative units from 63 to 34 provinces and cities. The Birthing Experience Monitoring Tool (BEMT) system was originally developed based on the previous 63-province administrative structure. As a result, the current system needs to be updated to align with the new administrative structure and ensure that BEMT data can continue to be collected, managed, analyzed, and reported accurately under the revised geographic and administrative framework.
As discussed and agreed with the Administration of Maternal and Children’s Affairs (AMCA-MOH), which manages the BEMT system, A&T will support its upgrade to reflect the recent provincial administrative restructuring and enhance data analysis and reporting functions. The upgraded system will enable more flexible and comprehensive analysis to strengthen routine monitoring, program management, and evaluation.
The enhanced system will allow users to generate and disaggregate data by key characteristics, including ethnicity, designated and non-designated hospitals, province/city, hospital, and other relevant programmatic variables. These improvements will facilitate more granular assessment of trends and differences across population groups and health facilities, strengthen the identification of gaps and areas requiring further attention, and support evidence-informed decision-making and program improvement.
To provide the required technical expertise and system development support, FHI 360 is seeking services from an IT company to support the detailed scope of work below.
Scope of Work
- Upgrade and migrate the operating system from Ubuntu 18.04 to Ubuntu 24.04 LTS
- Update the BEMT platform (for both the web interface and KoboToolbox) to reflect Vietnam’s provincial administrative restructuring, including updating the administrative structure from 63 to 34 provinces/cities across all relevant data fields, maps, filters, and system configurations.
- Update national-level indicator calculations, as agreed with the client, and ensure that the revised calculations are correctly reflected in relevant visualizations including the spider chart and map.
- Enhance the data filtering and disaggregation functions to support additional criteria, including full-term vs. preterm delivery, ethnicity, hospital recognition status, and other agreed demographic, clinical, and institutional variables.
- Develop PDF export functionality for quarterly national- and provincial-level reports, including existing report visualizations and national spider chart and map visualizations where applicable.
- Enhance administrative functions for hospital recognition status, including the ability to add, update, and manage recognition status, and ensure that this information is appropriately and timely reflected in data filtering, reporting, and indicator calculations.
- Expand the Reference Documents module to support the management of participating hospital information, including hospital name, province/city, ownership (public/private), hospital type (general/specialized), year of participation, and estimated annual births.
- Develop Excel export functionality for the participating hospital registry.
- Develop an administrator function to import survey data directly from KoboToolbox Excel export files through the BEMT web interface, including appropriate validation and error handling to ensure data integrity.
- Review, propose, and enhance the administrative interface, as agreed with the client, to support hospital metadata management and other new reporting requirements.
- Provide post-upgrade system maintenance and technical support during the implementation and initial operation of the upgraded BEMT platform, including system monitoring, troubleshooting, bug fixing, and technical assistance to ensure smooth operation and timely resolution of issues.
Expected starting time: September 5, 2026 until January 20, 2027.
Submit quotation to: [email protected] and clearly note in the subject line: “A&T-Upgrading birthing experience monitoring tool”
Submission deadline: 5PM August 24, 2026